:root {
  --bg: #eef3f6;
  --panel: #fff;
  --line: #c8d7e2;
  --text: #152231;
  --muted: #5d6c7b;
  --orange: #ff9800;
  --blue: #1f6fb2;
  --green: #15803d;
  --red: #b91c1c;
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font-family: "Segoe UI", Arial, sans-serif;
  font-size: 14px;
}

.topbar {
  display: grid;
  grid-template-columns: 220px 1fr auto;
  gap: 18px;
  align-items: center;
  padding: 12px 24px;
  background: #ffd1ad;
  border-bottom: 1px solid #e4a273;
}

.logo {
  width: 200px;
  max-width: 100%;
  padding: 5px;
  background: #fff;
}

h1, h2, p {
  margin: 0;
}

h1 {
  font-size: 30px;
  line-height: 1.05;
}

.topbar p,
.muted {
  color: var(--muted);
}

.status,
.pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 28px;
  padding: 2px 12px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: #fff;
  font-weight: 800;
}

.layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 360px;
  gap: 16px;
  width: min(1500px, calc(100vw - 32px));
  margin: 16px auto;
}

.workspace,
.side-panel {
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: 8px;
}

.wide {
  grid-column: 1 / -1;
}

.section-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 16px 18px;
  border-bottom: 1px solid var(--line);
}

.toolbar {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
}

.subhead {
  border-top: 1px solid var(--line);
}

button,
.action {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 34px;
  padding: 0 14px;
  border: 1px solid #aac0d5;
  border-radius: 7px;
  background: #fff;
  color: var(--text);
  font: inherit;
  font-weight: 800;
  text-decoration: none;
  cursor: pointer;
}

.small-button {
  min-height: 28px;
  margin-top: 8px;
  padding: 0 10px;
  font-size: 12px;
}

input,
select,
textarea {
  width: 100%;
  border: 1px solid #aac0d5;
  border-radius: 7px;
  padding: 0 10px;
  background: #fff;
  color: var(--text);
  font: inherit;
}

input,
select {
  min-height: 34px;
}

textarea {
  min-height: 78px;
  padding-top: 8px;
  resize: vertical;
}

.action.primary {
  color: #fff;
  border-color: var(--orange);
  background: var(--orange);
}

.surface-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: 12px;
  padding: 16px;
}

.session-strip {
  padding: 12px 16px;
  border-bottom: 1px solid var(--line);
  color: var(--muted);
  background: #f7fafc;
}

.surface {
  display: grid;
  gap: 12px;
  min-height: 160px;
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #f9fbfd;
}

.surface h3 {
  margin: 0;
  font-size: 19px;
}

.surface-footer {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  align-items: center;
}

.agent-list {
  display: grid;
  gap: 10px;
  padding: 16px;
}

.agent-row {
  display: grid;
  grid-template-columns: 160px minmax(0, 1fr) 180px;
  gap: 12px;
  align-items: start;
  padding: 12px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #f9fbfd;
}

.agent-row h3 {
  margin: 0;
  font-size: 18px;
}

.agent-row ul {
  margin: 8px 0 0;
  padding-left: 18px;
  color: var(--muted);
}

.access-denied {
  color: var(--red);
  border-color: #fca5a5;
  background: #fee2e2;
}

.request-form {
  display: grid;
  grid-template-columns: 220px minmax(220px, 1fr) auto;
  gap: 12px;
  align-items: end;
  padding: 16px;
}

.request-form label {
  display: grid;
  gap: 5px;
  font-weight: 800;
}

.form-wide {
  grid-column: 1 / -1;
}

.request-list {
  display: grid;
  gap: 8px;
  padding: 0 16px 16px;
}

.request-item {
  display: grid;
  grid-template-columns: 190px minmax(0, 1fr) 220px;
  gap: 12px;
  padding: 10px 12px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #f9fbfd;
}

.side-panel {
  padding: 16px 18px;
}

dt {
  margin-top: 14px;
  font-weight: 800;
}

dd {
  margin: 4px 0 0;
  color: var(--muted);
}

@media (max-width: 860px) {
  .topbar,
  .layout {
    grid-template-columns: 1fr;
  }

  .agent-row {
    grid-template-columns: 1fr;
  }

  .request-form,
  .request-item {
    grid-template-columns: 1fr;
  }

  .logo {
    width: 180px;
  }
}